SITA is the communications and IT solution provider that transforms air travel through technology for airlines, at airports and on aircraft. The company’s portfolio covers everything from managed global communications and infrastructure services, to eAircraft, passenger management, baggage, self-service, airport and border management solutions. Owned 100% by more than 400 air transport industry members, SITA has a unique understanding of its needs and places a strong emphasis on technology innovation.

Nearly every airline and airport in the world does business with SITA and its border management solutions are used by more than 30 governments. With a presence at more than 1,000 airports around the world and a customer service team of 2,000+ staff, SITA delivers unmatched service to more than 2,800 customers in more than 200 countries.

In 2015, SITA had consolidated revenues of US$1.7 billion. SITA’s subsidiaries and joint ventures include SITAONAIR, CHAMP Cargosystems and Aviareto.

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Whether we are travelers embarking on a flight, or part of the air transport community daily running the world’s airlines and airports, we all strive for predictability and control. This report examines the opportunities and challenges to achieving more certainty over the end-to-end aviation journey.

Today airlines and airports are focusing on technologies that will make them more responsive to issues in their operations, thereby improving their performance and the services they provide to customers. The 2016 Airline and Airport IT Trends Surveys reveal that predictive tools using artificial intelligence are likely to be adopted over the coming five or ten years. However a few front runners are already trialing predictive modeling, machine learning, and data mining. These efforts are mainly focused on initiatives that will provide their passengers with more relevant information about their journey and to create more seamless and/or personal services.
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